Levels of Service
Dear Management Doctor:
Our city departments are in the process of establishing levels of service and performance measurements as part of our strategic/tactical plan. Can you recommend references on establishing or comparing LOS, performance measurement and benchmarking for the various departments of a small community (under 50,000)? I have had some luck through ICMA and American City and County magazine. Any other suggestions?
Dear LOS Dilemma,
Unfortunately, I know of no comprehensive data. I would suggest:
Good luck with this and hopefully our readers can add to this list.
The Management Doctor
A resource on performance measurement through the ICMA is Accountability for Performance: Measurement and Monitoring in Local Government (part of the Practical Management Series); edited by David N. Ammons; International City Management Association, 1995.
Les Beck, Director