Dear Management Doctor:
Have you done much work regarding zoning records management? We started using a sotfware program for generating new applications and storing historic data. However, we have never been really satisfied with the results. Our records are separate from the Development Services Department, however there is some cross sharing.
With our large geographic area, there is a strong desire to become more web-based in order for the public to access zoning information without coming downtown. There are many constraints associated with our current system that would preclude us from allowing public access. Our consulting budget is less than zero, but I thought you might be able to provide some leads for our own research.
Carol R. Johnson, AICP
The field of records management is finally on a role and I believe in the next five years we will see the paperless (more or less) planning department. Unfortunately the Doctor has not yet developed his own expertise in this area, so I hope that some of our readers can help us out with work in progress. I do have a few thoughts depending on your specific interest:
All right Management Doctor readers, help us out.
The Management Doctor
As of July 3, 2007, after using a client-server based application for the past 2 years (and being completely paper-based before that) the City of Glendale, California Planning Department will be using an Internet-based permit management system. It will ultimately link to our electronic document management system so we can attach plans to new applications. It will eventually be used by Building and Safety, Code Enforcement, Fire, Police, and the City Clerk's office, as well as (with different modules) a comprehensive system for interacting with the public. The public will also have access to the application to enable them to look up permits and case history. The application will be linked to the City's Geographic Information System to enable data to be mapped. The whole contract will take roughly 2 years to implement.
The company providing the application is Edgesoft, Inc. Their web site is www.edgesoftinc.com.
Please contact me at 818-548-2140 or by email at email@example.com for more information.