Streamlining the Permit Process - Video developed for Lake County, IL
Click here to see the video

Development Approval/Permit Process for Troy, Michigan
www.ci.troy.mi.us/Planning/ZuckerReport.pdf

Review and Analysis of Planning, Zoning and Development Review Processes in the District of Columbia
www.planning.dc.gov/planning/frames.asp?doc=/planning/lib/planning/planning_processes_study_2007_2008/zuckerreport0608.pdf

City-County Planning Department Customer Service Assessment for Winston-Salem and Forsyth County, North Carolina
www.ci.winston-salem.nc.us/Assets/CityOfWS//Documents/Planning/Whats_New/ZuckerReport.pdf

Building Permit and Subdivision Process Review for Sheridan, Wyoming
www.city-sheridan-wy.com/info/assets/pwd-bd/reportzucker.pdf

San Jose Development Services Study
www.sanjoseca.gov/planning/zucker/

Queen Creek Peer Review of Development Permitting Process
www.queencreek.org/Modules/ShowDocument.aspx?documentid=709

Permitting Processes for Pierce County, Washington
www.co.pierce.wa.us/xml/services/home/property/pals/pdf/ffzuckeraudit.pdf

Operations and Service Levels Work Flow Study for Richmond, California
www.ci.richmond.ca.us/DocumentView.asp?DID=1569

Lobby Wait Study for Pierce County, Washington
www.piercecountywa.org/xml/services/home/property/pals/pdf/lobbywaitstudy.pdf