A 6-Series Webinar Session
Our next session starts in November, 2016 – this popular course is available in a series of 6 Modules. Each Module can be taken separately or all 6 taken as a group.
These webinars are led by Paul Zucker, FAICP, aka the Management Doctor.
Webinars start at 10 a.m. Pacific Time; 11 a.m. Mountain Time; 12 noon Central Time;
1 p.m. Eastern Time
Each webinar module is 90 minutes in length. (1.5 CM Credits per session pending.) There will be time at the end of each Module for Q&A.
Module 1 – November 3, 2016 – Setting the Strategic Direction
Module 2 – November 10, 2016 – Customer Service
Module 3 – November 17, 2016 – People Skills, Part 1
Module 4 – December 1, 2016 – People Skills, Part 2
Module 5 – December 8, 2016 – Organization
Module 6 – December 15, 2016 – Permit Process
Registration cost per Module is $114.94.
Purchase all 6 Modules for a reduced price of $459.94.
Each participant must register to get a link; additional viewers are $20 per Module.
The Complete Management Course for Planning Directors is a 6-session webinar designed for planning and community development managers, division heads, supervisors and future managers. The webinar is designed to respond directly to the needs and challenges of today’s planning and community development departments. The need for major change in planning and community development departments is essential. We are beyond the days of moving from one management fad to another. What is required today is a fundamental shift based on a changing environment and a new information age focus.
This webinar is pending approval for Certification Maintenance credits by the American Institute of Certified Planners (AICP)
Now Is The Time
- Build your skills and make things happen within your organization.
- Develop a framework to assist you in building an agile organization that supports your vision.
- Introduce new vitality into your organization.
Key Topics You Will Learn:
How to Build a Strong Foundation
- Set the strategic direction and mission for the department.
- Figure out what your customers want.
- Establish the appropriate work program.
- Set the appropriate organizational structure.
- Serve better in a political environment.
- Better handle change in your organization.
How to Set Up Systems
- The General Plan
- Permit Processes
- Office Layout
- Measurement Systems
- The Use of Manuals and Forms
How to Improve People Skills
- Selection and Evaluation
Testimonials From Prior Courses
- 100% would recommend the webinar to their colleagues
- 92% rated the course and the presentation content excellent or outstanding
- Very informative, will open your mind to new (different) ideas
- Allows for socratic dialogue and feedback
- Good value for cost, materials provided
- People Skills good for planners that want to move up
“Out of my 22 years of local government experience, this rates as one of the best seminars/training sessions I have participated in. I enjoyed it and took a lot of knowledge away with me as well. I plan to order some of your publications (I bought the ABZs For Planning Management).”
“I have learned more in the last two days than I have in five years of planning conferences.”
“If you really want to take a course that makes you think about yourself, how you manage and where you need to change, take this course.”
“Finally, a seminar that zeros in on Planning Directors put on by someone who’s been one.”
“In the 10 years I’ve been a Director, this is the first comprehensive planning management course I’ve encountered.”
“Good diagnostic sessions to understand how my agency works and doesn’t work.”
“Good speaker. The first time a knowledgeable person has blended planning issues with management issues, something I’ve been looking for for a long time.”
“Humorous, sensible advice – thought provoking.”
“There are key issues that you must stop and think about. It’s not that I can’t afford it, it’s you cannot not afford to.”
“It is planning specific. Zucker is a planner and manager with much experience in both.”
“Paul Zucker gets to what I call ‘the dirt’: do-it-right team approach to the Planning Director and work. Many easy-to-adapt examples are given in a short period.”
“Information is very current.”
“The speaker is informed, moves the course along and makes course content enjoyable enough to sit through.”
“Good overall base with great backup material.”
“Continuing education is important. This course will keep you on target and better prepared to perform more efficiently and effectively with less stress.”
“First management course I’ve encountered that is directed specifically at planning organizations.”
“Speaker is relaxed, confident and informed. Very congenial and knowledgeable. Good for getting you to step back from the daily fires and remember the elements of your job – why you do planning in the first place and why you might have picked it for a career.”
“The course material is excellent and the teacher is great – course provides lots of management tips and is very practical.”
“Keeps audience engaged, uses humor, examples, small group interaction, informal setting, practical techniques.”
“Covers a lot of key management issues in a short period of time, and one of the few (the only) courses related to planning management presented by a top member of the planning profession.”
“Paul Zucker understands his business.”
“The presentation was clear, understandable and fun.”
“The information on management is priceless.”
“You need this.”
“Mr. Zucker discusses all the concrete management issues not introduced in planning courses. This is not being taught to professional planners in any other way.”
“First management course that is tailored for the Planning Director.”
“A lot of practical knowledge that can be applied immediately. Paul is very knowledgeable and easy to talk to about specific situations.