Dear Management Doctor:
David Morley of the APA sent me your contact information. At his recommendation, I have read your book The ABZ's of Planning Management and wish I had read it earlier in my professional career as a planner. I hope it finds its way onto many planning education program shelves.
But it did not help me in what I am looking for - that is, how to measure planning workload - determining the indicators which can be used to assess activities as planners in the day-to-day work efforts for a community. I'd appreciate your input on this matter. A second aspect of this inquiry is, what to do with the data - since we planners often do not control the data "inputs."
I would appreciate your thoughts on this workload documentation issue.
I have actually written extensively about this topic on our website www.zuckersystems.com. Go to the "Search Index" then the articles by subject matter. Look under "P" for performance measures and "W" for work program.
For simplification, simply divide your department into two groups. One would be current planning where the input is set by applications. The other is long range planning, or everything else where the work is likely set by the budget. For a more complex department, you might have other categories, but this would be a starting point.
For Current Planning:
A good planner, as well as elected officials, planning commissioners, and citizens, can dream up more good planning projects than you will ever get funded. So the key here is to develop a work program.
The Management Doctor